Return & Exchange Policy
Effective September 5, 2026.
We want you to feel confident when ordering hardware for your home. Most eligible standard products may be returned within 30 days of delivery if they meet the conditions below.
This voluntary policy does not limit consumer rights that cannot legally be excluded.
30-Day Returns for Standard Products
You may request a return within 30 days of receiving an eligible standard product. To qualify, the product must be:
- Unused and uninstalled
- Unwired, unmodified, uncut, undrilled, and otherwise unaltered
- In its original condition
- Complete with all components and accessories
- In its original packaging where reasonably possible
Contact us before returning merchandise at info@plateprestige.com or through our Contact page. Include your order number, the products you wish to return, and the reason for the return. Wait for return authorization and the correct return address before shipping anything back.
Return Shipping
For an eligible change-of-mind return, the customer is responsible for return shipping. This includes ordering the wrong size, Center-to-Center (CTC) measurement, finish, or quantity, or simply deciding not to keep the product.
We recommend tracked and insured shipping. We are not responsible for a return shipment that is lost or damaged before it reaches us. Original delivery charges are not refundable for a voluntary change-of-mind return, except where applicable law requires otherwise.
If a product is defective, damaged on arrival, or incorrectly supplied by us, we will cover the appropriate return or replacement arrangements.
Final-Sale and Non-Returnable Products
The following are final sale and are not eligible for a voluntary change-of-mind return:
- All unlacquered brass products
- All 3-gang, 4-gang, 5-gang, and 6-gang switches
- All 3-gang, 4-gang, 5-gang, and 6-gang switchplates
- All 3-gang, 4-gang, 5-gang, and 6-gang outlets
- All 3-gang, 4-gang, 5-gang, and 6-gang dimmers
- Personalized, engraved, genuinely custom, or made-to-order products, including custom dimensions, custom finishes, special or non-standard combinations, and other order-specific modifications
- Open-box products
- Products that have been installed, wired, used, modified, cut, drilled, or altered
Final sale applies only to change-of-mind returns. It does not remove rights relating to products that are defective, damaged, incorrectly supplied, materially different from their description, or where applicable law provides otherwise.
Configurator Orders
Configurator orders are not automatically final sale. A configured product made entirely from return-eligible standard catalogue components may be returned under the normal 30-day policy if it remains unused, uninstalled, complete, and in its original condition.
A configured product is final sale if it includes any final-sale component listed above, personalization, engraving, custom dimensions, a special or non-standard combination, or genuinely custom or made-to-order production.
Unlacquered Brass and Living Finishes
All unlacquered brass products are final sale for change-of-mind purposes. Unlacquered brass is a living finish designed to develop oxidation and patina. Natural variation in color, tone, brushing, and patina is part of its character and is not necessarily a defect.
Damaged, Defective, or Incorrect Products
If a product arrives damaged or defective, or if we supplied the wrong product, contact us as soon as reasonably possible. Include your order number and clear photographs of the product, packaging, and issue. Do not return, modify, repair, or dispose of the product before receiving our instructions.
Depending on the circumstances, the appropriate resolution may include replacement components, a replacement product, a prepaid return, a full or partial refund, or another reasonable resolution.
Open-Box Products
Open-box products are final sale for change-of-mind purposes. If an open-box product arrives defective or is materially different from its description, contact us so we can review the issue.
Refunds, Inspection, and Restocking Fees
We do not charge a standard restocking fee for an eligible product returned unused, uninstalled, complete, and in its original condition.
Once a return arrives, we will inspect it. An approved refund will normally be initiated to the original payment method within 3–5 business days after inspection. Your bank, card provider, or payment processor may require additional time to post it.
If returned merchandise is used, damaged, incomplete, missing components, or otherwise materially reduced in value, we may reduce the refund to reflect that loss in value or decline a voluntary return that does not meet this policy.
Partial Refunds and Returnless Resolutions
In some circumstances, we may agree to a partial refund and allow you to keep the product. We may also decide that a return is unnecessary and offer a refund, replacement, or another resolution without requiring the product to be sent back. These options are assessed individually and offered at our discretion; they are not automatic entitlements unless applicable law requires otherwise.
Exchanges
If you ordered the wrong size, finish, or configuration, contact us. If the product is return-eligible, we can help you return it and place a replacement order. Any price difference and applicable shipping costs will apply. Final-sale products cannot be exchanged for change-of-mind reasons.
Before Ordering Cabinet Hardware
Confirm the required Center-to-Center (CTC) measurement before ordering cabinet handles and pulls. CTC is the distance from the center of one mounting hole to the center of the other; it is not the overall handle length. An eligible standard product ordered in the wrong measurement may still be returned, but the customer pays return shipping and all final-sale exclusions continue to apply.
Order Changes and Cancellations
Contact us as quickly as possible if you need to cancel or modify an order. We cannot guarantee cancellation once an order has entered processing, production, engraving, customization, or fulfillment.
Processing and Delivery Estimates
Processing or production time occurs before dispatch and is separate from shipping time. Our current general guidance for standard delivery to the United States and Canada is:
- Light switches and electrical hardware: approximately 4–9 business days after dispatch
- Cabinet handles and cabinet hardware: approximately 6–14 business days after dispatch
Custom and made-to-order products may require an additional 1–3 weeks of production time before dispatch. If a product page gives a more precise estimate, that product-specific estimate takes precedence. Delivery estimates are not guaranteed dates unless expressly stated otherwise.
Applicable Consumer Rights
Nothing in this policy is intended to exclude or limit rights or remedies that cannot legally be excluded under applicable consumer law. If a mandatory legal right conflicts with this voluntary policy, the mandatory legal right applies.