Return & Exchange Policy

🔁 Return & Exchange Policy

Start a Return or Exchange

You have 14 days from the date of delivery to request a return or exchange.
All return and exchange requests must be submitted through our official Return Form or by contacting our customer support team.

Return Label Instructions

  • After submitting the Return Form, you will receive detailed instructions and the return address.
  • If the product is defective or covered under warranty, a prepaid return label will be provided.
  • In all other cases, customers are responsible for return shipping costs.

Return Shipping & Packaging

Please return items in their original packaging and pack securely.
⚠️ We are not liable for items damaged due to improper return packaging.

Damaged or Incorrect Items

  • Submit the Return Form within 48 hours of delivery and include clear photos or videos.
  • If approved, we will issue a replacement or refund.
  • After 30 days, damage claims may not be accepted unless extended warranty coverage applies.

Custom, Specialty & Non-Returnable Items

  • Customized products (including engraved or made-to-order items) are non-returnable. This applies to all custom plates, switches, dimmers, lighting, and specialty finishes.
  • Unlacquered brass and unlacquered aged brass items are non-returnable because they develop a natural patina and unique aging process from the moment they are handled. Each piece evolves individually, making it impossible to resell as "new."
  • Knobs, handles, and pulls are non-returnable due to installation risk and handling wear that prevents us from guaranteeing factory condition once opened.
  • Sample Kits are non-returnable since they are customized and offered at a discounted rate. However, they can be reused or installed if you choose to keep them.

Refund Processing Time

Approved returns are refunded within 3–10 business days after we receive the item.
Additional processing time may apply depending on your payment provider.

Restocking Fees

Returns not related to product defects may be subject to up to a 25% restocking fee to cover inspection, handling, and repackaging costs.
Returns that do not meet policy conditions (used, damaged, or late) may be partially refunded or declined.

Unreceived Orders

If your package has not arrived within 30 business days, please contact us.
We are not responsible for delays or lost shipments due to incorrect shipping information provided at checkout.

Order Cancellation

Orders may be canceled before shipment by contacting info@plateprestige.com.
Once shipped (typically within 1–2 business days), cancellations are no longer possible.
You must then wait to receive your order and request a return through the Return Form.