Shipping Policy

🚚 Shipping Methods

1. Standard Free Shipping

  • Handling Time: Up to 1-3 business days

  • Shipping Time: 8-15 business days after production

2. Rush Order

  • Handling Time: Up to 1-3 business days

  • Delivery Time: 3-5 business days after production

  • Details: Your order will skip the standard production queue. This accelerates manufacturing. Tracking info will be emailed once shipped.

3. Order Cut-Off Time

Orders placed after 5 PM EST will be processed the following business day.

⏳ Manufacturing Lead Times

  • Craftsmanship First: Every product is made with precision and care. We don’t rush quality.

  • Production Delays: Complex or custom designs may require additional crafting time.

  • Tracking Updates: If your tracking hasn’t updated yet, rest assured we’re actively working on your order.

✉️ Order Modifications & Cancellations

  • Need to change or cancel?
    Contact us at info@plateprestige.com within 12 hours of placing your order.
    After this window, your order may already be in production and cannot be altered.

  • Already processed?
    Please refer to our Return & Exchange Policy for next steps.

📍 Incorrect Address Policy

  • Double-Check Accuracy: Ensure all shipping information is correct before completing checkout.

  • Lost Packages Due to Error: We are not responsible for lost packages due to incorrect addresses.

  • Package Recovery: If your item is marked “delivered” but not received, contact the carrier directly with your tracking number.

💰 Taxes & Duties

  • U.S. Orders: All customs duties and import taxes are included in the price for U.S. customers.
    You won’t pay anything extra — enjoy a hassle-free ordering experience.

  • International Orders: Import taxes, duties, and customs fees may apply and are not included in our pricing for non-U.S. destinations.

  • Customer Responsibility: For international shipments, buyers are responsible for any applicable import fees at delivery.

🕐 Delayed Deliveries

Once shipped, delays may occur due to factors beyond our control, such as:

  1. Severe weather conditions

  2. Seasonal carrier delays or high-volume sales

  3. Courier operational issues

  4. International customs clearance

We’ll do our best to assist you in tracking updates and status.

❓ Common Questions

Where is my order?
Tracking will be emailed once your order is shipped. You can also view it in your "My Orders" 

Can I change my shipping address?
Address changes must be requested within 12 hours of ordering by emailing info@plateprestige.com. After that, we cannot guarantee changes can be made.

📞 Contact Us

If you need help, feel free to contact us anytime at info@plateprestige.com or use the form on our Contact Page.